DR OUTSOURCING is a leading Dominican Republic-based BPO company specializing in providing top-notch services such as customer service, inside sales, marketing, and more to small businesses.
Our commitment to delivering exceptional services is reflected in every aspect of our work.
With a focus on excellence and innovation, DR OUTSOURCING is dedicated to helping small businesses thrive by providing them with the tools and support they need to succeed in today's competitive market.
ABOUT US
Meet Our Team
Our team at DR Outsourcing is composed of dedicated professionals with a wealth of experience in the BPO industry. We are committed to delivering top-quality services and solutions to our clients, ensuring their success and satisfaction.
Ron Gustaveson
Founder/CEO
A visionary entrepreneur who transforms challenges into multimillion-dollar opportunities, Ron brings 35+ years of proven business acceleration expertise to every venture. His track record speaks volumes:
Entrepreneurial Achievements:
• Built and sold a $13M company (80% gross margin) to private equity
• Developed multiple patented innovations
• Created successful international operations
Core Expertise:
• Business scaling & optimization
• Product development & patents
• 15 years of International team leadership
• Strategic real estate development
Leadership Philosophy:
As a mentor and strategic advisor, Ron specializes in helping entrepreneurs and professionals reach their full potential. His hands-on approach combines proven methodologies with innovative thinking to create sustainable success.
Current Focus:
• Strategic outsourcing business development
• Florida real estate portfolio management
Beyond Business:
A firm believer in work-life harmony, Ron maintains his passion for automotive excellence through his extensive car collection while prioritizing family time and personal development.
Vera Isabel Fermin
Founder/COO
A catalyst for excellence, Isabel transforms client relationships into strategic success stories. Her multifaceted expertise drives measurable results through innovative solutions and 15 years experience in team building.
Core Strengths:
• Strategic growth initiatives
• Process optimization
• Client relationship mastery
• Team performance elevation
Leadership Impact:
Known for her adaptive approach and strategic mindset, Isabel consistently delivers:
• Enhanced client satisfaction metrics
• Streamlined operational efficiency
• Innovative growth solutions
Leivy Rodriguez
Director of Sales
A master relationship builder with an intuitive understanding of client success, Leivy transforms business challenges into growth opportunities. Her strategic approach has consistently delivered exceptional results across industries.
Key Strengths:
• Deep-dive needs analysis and solution crafting
• Proactive partnership development
• Strategic growth planning
• Long-term relationship cultivation
Known for anticipating client needs before they arise, Leivy's consultative approach has earned her a reputation for exceeding expectations and driving measurable business impact. Her dedication to client success extends beyond transactions to building lasting, value-driven partnerships.
Laisha Rosario
Director of Sales & Client Strategy
Blending psychology insights with strategic sales expertise, Laisha transforms client relationships into powerful growth partnerships. Her unique approach combines behavioral understanding with results-driven solutions, consistently exceeding expectations and performance targets.
Professional Excellence:
• Strategic portfolio management
• Data-driven growth strategies
• High-performance team leadership
Her distinctive combination of psychological expertise and business acumen allows her to:
• Anticipate client needs with precision
• Design custom-fit solutions
• Build enduring partnerships
Giselle Ramirez
Director of Sales & Client Strategy
With 12 years of experience in customer service, sales, billing, and technical support, I know what it takes to build strong, reliable, and high-performing remote teams. I’ve led operations in fast-paced call centers, managed teams, and implemented CRM systems and workforce tools that drive real results.
What sets me apart is my ability to combine strategy with empathy. I don’t just fill roles—I build long-term partnerships and deliver staffing solutions that are customized, efficient, and effective.
Major Strengths:
- Exceptional communication and leadership skills
- Deep expertise in customer service, inbound sales, and technical support
- Strategic problem-solving and process improvement
- Strong command of CRM and workforce management tools
- Adaptability, creativity, and compassion in every interaction
Outside of work, I enjoy reading, crocheting, and singing which are personal passions that keep me grounded and inspired.
